OUR PRIVACY POLICY

OUR PRINCIPLES REGARDING USER PRIVACY AND DATA PROTECTION

• User privacy and data protection are human rights.
• We have a duty of care to the people within our data.
• Data is a liability, it should only be collected and processed when absolutely necessary.
• We will never spam.
• We will never sell, rent or otherwise distribute or make public your personal information.

RELEVANT LEGISLATION

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

• UK Data Protection Act 1988 (DPA)
• EU Data Protection Directive 1995 (DPD)
  EU General Data Protection Regulation 2018 (GDPR)

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found below) for clarification.

PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT

This website collects and uses personal information for the following reasons:

Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

Shop

We collect and store your personal information required to deliver your products and take payment.  See HOW WE STORE YOUR DATA below for more information. We will hold your personal data for as long as you have the account.

We hold data about your order so we can fulfil your order. We keep this data for 12 months in case it’s required for accounting purposes such as refunds.

Contact forms and email links

Should you choose to contact us using the contact form on our Contact us page the data that you supply will be stored by this website. We will never pass your data to any of the third party data processors. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

Cookies

We use 3 types of cookies on our website:

1. Cookies that are required for the site functionality to work. These do not collect or hold any personal data.
2. Google Analytics. We use these to monitor visitor behaviour so we can analyse website activities and improve your user experience. This data is collected anonymously however your IP address will be included in the data Google collect. We do not use this information.

HOW WE STORE YOUR PERSONAL INFORMATION

SHOP

• You can checkout without giving us your personal data as a guest.
• If you choose to create an account you will need to setup a username (usually your email address) and a password. Please ensure your password is strong.
• You can access your account at any time.  This is the only information we store about you.
• We do not store any credit card details, these are handled by our payment provider.
• You can close your account at any time therefore removing your data from our system.
• You can request that we close your account, just send us an email to info@trenterprises.com

YOUR RIGHT TO REQUEST YOUR DATA BE DELETED

This is commonly called the right to be forgotten. To request that we remove all data about your from our systems please email info@trenterprises.com. Do not forget to give us your full name you bought with us under and your email address so we can correctly identify you.

ABOUT THIS WEBSITE’S SERVER

This website is hosted by Catalyst2 within a UK data centre located in London.

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

OUR THIRD PARTY DATA PROCESSORS

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in the General Data Protection Regulations. Both of these third parties are based in the USA and are EU-U.S Privacy Shield compliant.

• Google (Privacy policy)

DATA BREACHES

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Data Controller

The data controller is Boyson Limited t/a TR Enterprises, Dale Lane, Blidworth NOTTS. NG21 0TG

CHANGES TO OUR PRIVACY POLICY

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.